Mortgage Administrator - Romford

Salary £24000 to £26000 - Administration - Financial Services
Ref: 216 Date Posted: Monday 20 Jun 2022
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Salary: £24000 to £26000  + a team quarterly bonus scheme for £300 a quarter for targets being met and various other commission/bonus incentives across the company.
Location: Romford
Holidays: 28 days including bank holidays, plus an extra day for each full year of service.

What you will receive:

  • Help you to achieve your career goals, whatever they may be!
  • After a year of being a successful mortgage administrator, the company will fund your CeMAP 1,2 & 3 course and initial exams.
  • A social day out every summer with the whole business.
  • The Admin Team also has monthly outings and weekly activities to build on team bonding skills.
  • A very social company and are looking for like-minded people.


  • Regular liaison with lenders, providers, solicitors, and estate agents to obtain updates on application status.
  • Proactively progress mortgage and protection applications through to completion.
  • Answer non-advice-related clients' queries on behalf of the mortgage brokers.
  • Ensure the company CRM system is up to date at all times whilst working on cases.
  • Action any ad-hoc tasks that arise or are assigned by Admin Team Leader.
  • Run regular reports and achieve personal & company targets.
  • Dealing with incoming calls, personal email inbox, and post.
  • Point of contact for introducers.
  • Book client appointments.
  • Data entry of mortgage & protection applications.
  • Keep brokers up to date with their current pipelines.

Skills & Experience Required:

  • Great work ethic - People who are excited to come to work and succeed and have a positive attitude.
  • Willingness to learn and develop - learning is one of their company pillars, we want candidates who take initiative to learn and ask for help when needed.
  • Team player - A team player with the ability to use their own initiative. As a team, they share the workload between them and the responsibility of succeeding is on everyone.
  • Experience - A minimum of 2 years of administration & customer service experience gained as a mortgage administrator or property estate agency case progressor.
  • Communication - Excellent customer service skills and strong computer skills. Demonstrate a confident telephone manner and be confident speaking with clients, lenders, and third-party companies. Outstanding communication skills at all levels, both written and oral.
  • Problem Solver - Ability to resolve problems quickly & efficiently.
  • Time management - Ability to achieve agreed outcomes without supervision and in a time-pressured environment.